Emotions in Communication

COURSE CONTENTS AND OUTLINE

A seminar lasting 8 hours spread over 2 days would be held.

Day 1

• Introduction of the seminar
• Emotional Intelligence – an introduction
• Exercise – Testing emotional intelligence
• Tea break
• Use of emotional intelligence in various aspects of life
• Management of various emotions

Day 2

• Empathic communication
• Tea break
• Psychological test for personality – administration, scoring and discussion of results
• Case history discussion
• Question – Answers